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Frequently Asked Questions (FAQ)
Here you will find answers to the most frequently asked questions about our painting reproductions, our creation process, and our services. If your question is not here, feel free to contact us.
Our Reproductions
Yes, absolutely. Each of our paintings is a unique work of art, entirely hand-painted with oil on high-quality linen or cotton canvas. We do not use any printing or mechanical manufacturing processes. Every brushstroke is applied by a talented artist, giving each canvas its unique character and texture.
We collaborate with a network of experienced artists who have graduated from art schools. Each artist specializes in one or more styles (Impressionism, Classicism, Modern Art, etc.) to ensure the reproduction is as faithful as possible to the technique and spirit of the original artist.
The difference is fundamental. A print (or "giclée") is an image printed by a machine on a canvas, resulting in a flat and soulless outcome. Our reproductions are genuine oil paintings, with the texture, depth, relief of brushstrokes, and the characteristic smell of paint. It is a handcrafted piece of art that you receive.
Our goal is the highest possible fidelity. Our artists meticulously study the techniques, colors, and light effects of the original work. However, as each painting is handmade, there will always be slight variations that make it a unique piece. We do not reproduce the cracks or yellowing due to the aging of the original work; you receive a version of the artwork as it might have been upon its creation.
Ordering and Customization
It’s very simple! Choose the painting you like in our gallery, select the desired size, and add it to your cart. Then follow the instructions to complete your order. For any custom requests, please contact us directly through our form.
To make your order easier, we accept payments by credit card, bank transfer, and via PayPal. You can choose the option that suits you best when finalizing your order.
Of course. If you wish to have a reproduction of a painting that is not on our site, simply send us a high-quality image of the artwork via our quote request form. We will get back to you quickly with a price proposal.
Yes, our artists can turn your personal photos into real oil paintings. Whether it’s a family portrait, the landscape from your last vacation, or your pet, we can immortalize it on canvas. Contact us to discuss your project.
Timelines and Delivery
Creating a quality oil painting takes time. It takes an average of 3 to 5 weeks for the creation and drying of the artwork, then 5 to 10 business days for delivery. This timeframe allows us to guarantee a result that meets your expectations.
We take great care of our artworks. To ensure maximum security during transport, all our canvases are carefully protected with several layers of film and then placed in a rigid and secure transport tube. They will arrive in perfect condition, ready to be mounted and framed by you.
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination. You can get an estimate when you validate your cart.
Price, Taxes and Customs
All our paintings are sold excluding tax (VAT). In accordance with regulations, it is therefore possible that VAT and/or customs fees may be requested by the carrier upon delivery.
Selling excluding tax allows us to offer you the fairest prices, avoid double taxation, and let you benefit from a possible tax exemption, which sometimes happens. To minimize these fees, the value we declare for customs corresponds to our production cost, not the selling price of the painting.
Quality and Guarantee
Your satisfaction is our priority. Once your painting is finished, we will email you a high-resolution photo of the artwork for validation. We do not ship until we have received your approval.
If you want touch-ups, our artists will gladly make them according to your instructions (within reason). We will send you a new photo for validation. We want you to be absolutely thrilled with your purchase.
Despite all our precautions, a transport incident can occur. If you notice that the package is damaged upon receipt, please report it to the carrier and contact us immediately with photos of the package and the painting. We will find a quick solution, whether it be a touch-up or the creation of a new canvas.
Finishing and Maintenance
To ensure optimal safety during transport and to give you complete freedom in your choice of finishing, all our canvases are delivered unmounted and rolled in a protective tube. We do not offer stretching or framing services.
We recommend that you entrust your canvas to a professional framer. They have the expertise and tools necessary to stretch the canvas perfectly on a wooden frame without damaging it, thus ensuring a flawless and lasting result.
We do not varnish our canvases before sending them for one essential reason: an oil painting must be completely dry "to the core" before receiving its final coat of varnish, which can take between 6 and 12 months. Applying varnish too soon would trap moisture and damage the paint in the long term. We therefore leave it up to you to do it (or have it done by your framer) once this period has passed, to ensure the longevity of your artwork.
An oil painting is durable, but a few simple steps can help keep it intact for many years. Avoid exposing it to direct sunlight or a very humid room. To dust it, use a soft duster or a clean, dry cloth, without ever rubbing or using cleaning products.